Refund policy
At Pachan Kranti, we take care to ensure that every order is packed and delivered in proper condition. Since our products fall under the wellness and consumable category, returns and refunds are accepted only under the conditions mentioned below.
Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received an incorrect product.
- The product received is materially different from the product ordered.
- The package was received in a significantly damaged or tampered condition.
Any such issue must be reported to our customer support team within 48 hours of delivery.
Proof Required
To help us verify your request, please provide:
- Your order number
- Clear photographs of the received product
- Photographs of the outer packaging
- A clear photo or video showing the damage or incorrect item, where applicable
We may request additional information where reasonably necessary to verify the issue.
Non-Returnable Products
Due to health, hygiene and safety considerations, we generally cannot accept returns for:
- Products that have been opened or used
- Products with a broken or removed original seal
- Products that have been consumed, altered or damaged after delivery
- Products returned without their original packaging, where applicable
- Requests submitted after the applicable reporting period
Returns based solely on personal preference, individual experience, taste, or expected results are generally not eligible for return or refund.
Return Approval
All return and replacement requests are subject to verification and approval by our customer support team.
Please do not send a product back to us without receiving return instructions or confirmation from our team.
Replacement
If an eligible product was delivered damaged or an incorrect product was sent, we may offer a replacement depending on product availability and verification of the request.
If a replacement is not reasonably available, an eligible refund may be offered instead.
Refunds
Once an eligible return or refund request has been verified and approved, we will notify you regarding the status of your refund.
Approved refunds for prepaid orders will generally be processed to the original payment method. Depending on your bank, card issuer or payment service provider, it may take approximately 5–10 business days for the amount to reflect in your account after the refund has been initiated.
Original shipping charges, if any, may not be refundable unless the refund is being issued because of an incorrect or damaged product supplied by us.
Missing or Undelivered Orders
If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can review the matter with the relevant courier partner.
Courier investigations and resolutions may require additional time and will be handled according to the circumstances of each case.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible only before the order has been dispatched.
Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.
Contact Us
For a return, replacement, refund or cancellation request, please contact:
Pachan Kranti
Marketed by: Mehta Enterprises – Pachan Kranti
Bawadia Kalan, Bhopal, Madhya Pradesh – 462039
India
Customer Care: +91 98260 11253
Email: pachankranti@gmail.com